[Rawe]

1. Administrators, in charge of the entire site. Can be contacted at any time by PM with site related issues.
2. Moderators, oversees all aspects of the site and takes the proper action in all the situations. They're helping Admins with running the site.
3. Trusted Advisors, people who are trained on anti-malware communities like this that have an dedicated training program. Experts have teached them; you are in safe hands.
4. Malware Experts, experts on the malware business; these are the people who code or help with the making of the tools we use to fix issues and remove malware with. These people take on the most difficult and newest infections; these are the people we can count on. You're getting the best help there is.

Do NOT take advice from members on different groups than this, doing so is at your OWN risk.